Fence & Deck FAQ

Absolutely. At Top Ace, we ensure that all the necessary permits are obtained before we commence any project. We understand the importance of compliance with local regulations and building codes. If permits are required for a specific job, our team will handle the process of obtaining them, saving you time and effort. This is part of our commitment to providing comprehensive and hassle-free service.

That's not a problem at all. Our team at Top Ace is experienced in guiding homeowners through this process. While we can provide guidance on optimal fence placement, we also recommend getting your property surveyed to maximize your fence boundary. This ensures that you make the most of your space while adhering to property lines and regulations.

Yes, safety is a top priority for us. If the proposed fence line runs along utilities, we will call 811 to mark and locate any buried lines. This helps avoid any potential damage during installation, ensuring the smooth completion of the project and the safety of everyone involved.

Top Ace offers a wide variety of fence options including wood, chain link, vinyl, steel, and aluminum. We've even created unique combinations like aluminum and wood. The choice depends on several factors such as HOA requirements, privacy needs, pet containment, and aesthetic preferences. Our team will guide you through the selection process, helping you make the best choice for your home.

At Top Ace, we accept all forms of electronic payments including payment apps, as well as cash and check. The payment schedule can vary depending on the size of the project. Generally, a 50% deposit is required before installation commences, with the balance due upon completion.

On occasion, we may use subcontractors for specific trades that fall outside our areas of expertise, such as brick columns, low-voltage wiring, and welding. This allows us to maintain the high-quality standards we're known for across all aspects of your project.

While it is not required for you to be present during the installation, the choice is entirely up to you. Our goal is to ensure the process is as convenient for you as possible, so we're flexible and can accommodate your schedule and preferences.

Maintenance requirements can vary by fence type. For instance, wood fences require some upkeep. We recommend allowing the wood to dry for 3-5 weeks post-installation, then applying a stain, paint, or sealant to protect it and extend its lifespan.

Yes, we stand behind our work. Top Ace is proud to offer a lifetime warranty on our craftsmanship and installation. This reflects our commitment to quality and our confidence in the durability and longevity of our work.

Quotes provided by Top Ace are valid for 30 days. This gives you ample time to consider our proposal and make an informed decision about your home improvement project. We're here to answer any questions you may have during this period.

At Top Ace, we understand that budgeting is an essential part of any home improvement project. To help you plan effectively, we offer free estimates for all our services. This means you can receive a comprehensive and detailed quote from us without any financial obligation. Our quotes provide a clear breakdown of costs, helping you understand what you're paying for and why. We believe in transparency and honesty, ensuring that you're well-informed every step of the way.

The duration of a project can vary greatly depending on several factors, including its size and the materials being installed. However, we strive to complete each project efficiently without compromising on quality. On average, medium to large jobs may take around 2-5 days. During the initial consultation, we will provide a more specific timeline based on your unique project. We understand the importance of timely completion and work diligently to ensure minimal disruption to your routine while delivering top-notch results.

Communication is key to a successful project, and at Top Ace, we make it easy for you to reach us. We are available through various channels including email, phone calls, and text messages. We aim to respond promptly to all inquiries and maintain open lines of communication throughout the project. Whether you have a question, concern, or simply wish to discuss your project, our team is always ready and eager to assist you.

Yes, we do. At Top Ace, we prioritize the safety and security of our customers and our team. We carry up to one million dollars in insurance benefits. This means that in the unlikely event of any mishap during the course of the project, you are completely covered. Our insurance provides peace of mind, assuring you that your property is in safe hands while we work on transforming your outdoor living spaces.

Top Ace proudly serves a wide range of locations, including Atlanta and its surrounding areas in Georgia such as Morrow, Sandy Springs, Alpharetta, Austell, Chamblee, College Park, Decatur, Douglasville, East Point, Fayetteville, Kennesaw, Lithia Springs, Marietta, Norcross, Powder Springs, and Smyrna.